Returns – Changes
The products can be returned within 5 working days only after consultation with the company and if there is a reason for a defective product.
The product will be replaced only with a new one. No refund will be given back.
In any case, they must be returned in their original packaging with all the accompanying documents together with the proof of sale.
Please before making any return:
Let us know the name, the order number and the reason for return accompanied by photos of the product, at firstname.lastname@example.org.
All the return costs are charged by wudd. In case of receipt your order from the factory, it is not obligatory to return it directly to the place.
The return can be done with a courier company of choice of wudd because of the costs are charged by wudd.
In case of change of the product of the same value, the replacement is followed by the same procedure above. Let us know the name, the order number and the code of the new product that you want us to send you for replacement, by e-mail at email@example.com. In case the value of the new product is higher, first of all you have to pay the difference in the payment methods mentioned, in order for the new product to be sent.
The change can only be made on products of the same or higher value than the original type of purchase. In this case, the costs of moving the product, receipt and return, are fully charged by the customer and the courier company is the choice of the same.
If you need to return or change any product, please pack safely to avoid damage when transporting the product and send it to:
Tzoumani BROS OE, 17th km. Thessaloniki – Serres, P.C. 57200, Tel:+30 23940 20 277.